Support

Ways to reach us

Business hours are Monday to Saturday, 10:00–19:00 IST. Safety reports are watched outside those hours.

Postal address: Vizibly Technologies Private Limited, W 2/6, West Patel Nagar, New Delhi 110008, India.

Frequently asked

How long does verification take?
As long as a person needs to read your documents, your selfie capture and your DigiLocker details — usually a few days. You will get a notification either way. If we need something more (a clearer document, a retake) it appears as a thread in Help & support that you can answer directly. Nothing speeds it up, and nothing about your admission is decided automatically.

Why can nobody see me?
Your profile appears in Members once it is 80% complete and you are approved. The You tab shows what is missing. If you paused your profile, it is hidden until you resume.

Why did my request disappear?
Unanswered requests lapse after seven days. Conversations with no messages for 14 days close on their own. Either of you can send a fresh request later.

Is the app free? How do I get Credits?
Yes — there is nothing to buy. You receive one Credit a week, and earn more by completing your profile, forming connections, holding conversations, contributing to Circles and coming back on consecutive days. The Credits screen on the You tab shows the ladder. Credits have no cash value and cannot be bought or transferred.

How do I delete my account?
You tab → Delete account, confirm. It is immediate and permanent — profile, photos, documents, connections, conversations, Circle content, Credits and your login are all removed. You can also email support@officersaathi.com from your registered number. See the Account deletion page for exactly what goes and what we may retain.

How do I pause instead?
You tab → Pause my profile. You vanish from Members, Picks, Search and Spotlight; your conversations, connections and Credits wait exactly as they were.

Can I get my data, or correct it?
Yes. Everything on your profile can be edited in the app. For a copy of the personal data we hold about you, or to correct something you cannot edit yourself, email legal@officersaathi.com from your registered number; we will respond within 30 days and may ask you to confirm your identity.

I think a profile is fake, or someone is behaving badly.
Use Report from the three-dot menu on the profile, conversation or answer, or email safety@officersaathi.com with details. Reports are read by a person, never shown to the person reported, and triaged within 24 hours. You can also block anyone instantly — it applies in both directions, everywhere in the app.

Are my chats private?
Only you and your connection can see them. They are encrypted in transit and at rest; our team does not read them unless one of you reports the thread, asks us about it, or the law requires it. Screenshots are blocked in the app.

Why did a screenshot come out black?
Screenshots and screen recordings are blocked inside Officer Saathi to protect members' details. Attempts are recorded.

What does the AI in the app see?
Apna Saathi sees a summary of your own account and your question — never another member's information — and answers from the app's rules. The AI Brief on a profile is computed on your phone. Daily Picks use a numerical summary of profile text and a short generated explanation. Our AI provider does not train on this data.

I was invited by my parent — what does the network see?
That an officer invited you. Not which officer, and nothing about the invitation itself.

Something in the app is broken.
Help & support in the app is best — it attaches your app version. Or email support@officersaathi.com with your device, the screen and what happened.